Targeted Process Optimization

Targeted Process Optimization for Physician Practices

Improving the patient care experience and population health, while reducing costs


Running a practice is a complex endeavor. There are countless moving parts to manage including initiatives like Electronic Health Record (EHR) adoption, Patient-Centered Medical Home (PCMH), Meaningful Use, and the Michigan Primary Care Transformation Project (MiPCT).

The processes put in place to adhere to different initiatives are often separate and overlapping,creating a lot of waste and duplicated efforts. The QualitySafety, and the Satisfaction that you and your patients feel on a daily basis is compromised by the inefficiencies and risks introduced by overlapped processes.

You need an effective and sustainable way to optimize work and patient flow to improve productivity, morale, and your bottom line.

Targeted Process Optimization (TPO) utilizes Lean principles, supporting tools, and optimization of health IT functions to mitigate common practice inefficiencies.

Core TPO Processes

The M-CEITA team of practice redesign and Health IT implementation experts have identified 5 core workflows common to the clinical care setting. We have developed assessment and implementation methods designed to develop more effective processes that accommodate the various initiatives with the typical practice.

  1. Chart preparation
  2. Order tracking
  3. Revenue cycle management
  4. Referral management
  5. Visit workflow

We know that every practice is unique in the type of roles and responsibilities assigned to staff. The M-CEITA TPO best practice processes are easily adaptable to all clinical settings.

Focus Improvement Areas

  • Chart information management
  • Orders/results tracking and follow-up
  • Patient visit workflow
  • Revenue cycle management
  • Referral management

Highlights of Service

  • Implementation specialists with expertise in leveraging health IT functionality and workflow transformation serve in an expert capacity to ensure practices optimize select processes
  • Analysis and observation of the practice assesses the gap between existing and best practices
  • Optimization of critical health information flows within the practice and across care transitions by enabling best practice workflows and health IT, resulting in better care through coordination and use of information
  • Standardized tools and job aids support implementation and sustainment of best practices

Please read the Targeted Process Optimization FAQ for more information on the M-CEITA TPO program.






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